Topic – Understanding Users Part II
Objectives
- Describe why it is important to understand users of our systems
- Individual differences
- Abilities
- Knowledge
- Skills
- Experience
- Describe why it is important to understand the tasks users will perform.
Summary
A continuation of Part I covering the creation of typical user profiles. Covered also is the types of questions used in surveys and their formats. The goal of all of this is to gain an understanding of our users; interviews, questionnaires, and surveys are all common methods of gaining this understanding.
Video
Reference Materials
Guide to the 5 types of survey question – https://blog.cvent.com/events/feedback-surveys/guide-five-types-survey-questions/
Surveying is a full science – here are some books on it – https://books.google.com/books?id=l9mVYNUvbpgC
Additional Information